Shipping Policy

Thank you for shopping with Zerofeel! We aim to provide you with the best possible service, whether you’re shopping locally in the UK or internationally. Please read the following information about our shipping terms:

Order Processing & Delivery Times

We process orders within 5 business days (excluding weekends and holidays). Delivery times may vary based on your location and customs processing.

If you find that you can't proceed through the checkout due to us not currently shipping to your chosen country, please contact us at luke@zerofeel.co.uk and we will see what we can offer.

Shipping Costs & Delivery Times

We offer standard shipping rates to the UK, Europe, the USA, and Asia. Shipping times and rates vary by destination, weight, and the service selected. For more details, please check our shipping calculator during checkout.

UK: Delivery within 1–3 working days via Royal Mail or alternative couriers.
~~Europe: Delivery within 5–7 working days via Royal Mail or trusted couriers.~~
USA: Delivery within 7–14 working days.
Asia: Delivery within 7–14 working days.
Rest of the World: Delivery within 7–28 working days

Due to the EU General Product Safety Regulation, we are unable to ship to EU countries at this time. We can ship to the rest of the world without an issue - we’re working on a solution for EU countries and appreciate your interest.

Free Shipping

We offer Free Shipping on orders over the following thresholds:

UK: £60
~~Europe: £80~~
USA: £100
Asia: £100
Rest of the World: N/A

Customs Duties & Taxes

For international orders, please note that customs duties, local VAT, or other import taxes may be applied when your package reaches its destination country. These charges are determined by the customs authorities in the destination country.

The customer is responsible for paying any local VAT, customs duties, or taxes that may apply to your order.

These fees are not included in your order total, and we cannot predict or control these costs.
If you're unsure about potential customs fees, we recommend checking with your local customs office before placing your order.

Missing or Delayed Packages

If your package is delayed or lost in transit, please contact us at luke@zerofeel.co.uk, and we will assist in tracking down the issue. We are not responsible for any packages once they are marked as delivered by the courier.

Returns & Exchanges

We do not accept returns unless the item has a manufacturing defect. All sales are final, so please ensure that you carefully review your order before purchasing, especially when selecting garment sizes.

We do not offer exchanges. We recommend referring to our size guide to select the correct size before completing your purchase.

If you receive a defective item, please contact us at luke@zerofeel.co.uk within 7 days of receipt with a photo of the defect, and we will assist you in resolving the issue.

Thank you for your support.